Frequently asked questions
What is Strava?
Strava is the world’s largest community of active people. Over 180 million athletes in 185 countries use Strava to discover new routes, track their progress and engage with a motivating active community.
What is a challenge?
Strava challenges are designed to be an authentic way to motivate users to do what they do best - get active. A Strava challenge will always include a goal and some kind of reward. Participants that complete the goal of the challenge and meet the respective criteria will be able to claim the reward - prompted by dedicated notifications/emails.
How do I connect to the team challenge?
Go to https://strava.agency and connect with Strava. Validate your work email and you’ll then be given the option to join an existing team with your agency or to create a new one.
Do I need to create a new Strava account?
No. If you already have a Strava account, please use that account during the authentication process, you do not need to create a separate Strava account for this challenge.
What if my agency is not listed?
Reach out to partners@strava.com for more information. This challenge is only open to Strava for Business U.S. and U.K. agencies.
Can I find this challenge in the Strava app?
The Agency Challenge is an exclusive challenge that is hidden from the Strava app 'Challenge Gallery' section. However, when you join the challenge and authenticate as an agency partner, you will be able to view the Agency Challenge within the 'Groups-Active' section on the Strava app.
How do I record my activity after I have signed up?
You should log activities via the Strava app recording functionality on your phone or through a recording device (ex: Applewatch). Activities logged manually will not be counted. When logging activities, please make sure to use the Strava account you were logged into when you hit 'register' and authorised the Agency Challenge microsite to connect to your Strava account. As you have authorised the microsite to connect, your activity data will sync and will appear on your team's leaderboard on the microsite.
How long should each activity be?
Each activity logged should be >20 minutes each
If a sport category is not listed on the Strava app Challenge page, does that mean it won't be counted?
No, any sport counts towards the Challenge goal, as long as it is recorded via GPS or virtually and has a minimum duration of 20 minutes on separate days.
How many can be in a team?
A team can be anywhere from one to five people. Since you’re competing with your team’s total numbers, the recommended size would be five.
Can I invite my friends to join?
This challenge is built for agency teams only. Unfortunately, you’re not able to invite friends and family. Sorry! But we do encourage you to invite any colleagues working within your agency.
My activities are not loading. What do I do?
During the active challenge period, January 5th-February 5th, activities should be loaded and counted in your team’s total. If you have any problems with this, reach out directly to our technical partner in this challenge, Johan Tigér at Tigertech, johan@tigertech.se
In the event of a tie, what would be the winner selection process?
In the event of a tie, the winning team and the top two participants within the winning team will be selected based on the total distance covered across the challenge period.
Can I add team member(s)?
If you are the team captain, you can add team member(s). Simply navigate to your Team’s page on the microsite, click on the ‘Invite someone’ option, select the team member you would like to invite and click ‘Send Invitation’.
Can I remove team member(s)?
If you are the team captain, you can remove team member(s). Simply navigate to your Team’s page on the microsite, click on the ‘Remove team member’ option, select the team member you would like removed and click ‘Confirm’.
Can I change teams?
Yes! If you’d like to switch teams or leave your current one, just reach out to your team captain. They can add you to a new team or remove you from your current team as needed.
Can I change team captains?
Yes, if you are the team captain, you can transfer that responsibility to another team member. Simply tap ‘Change captain’, select the new captain and confirm. The new captain will be notified by email.
Can I share out team achievements?
Yes, your team’s achievements are available to download in portrait and landscape version. Simply navigate to your Team’s page on the microsite and click on the ‘Share achievements’ option.